Privacy Policy

Last updated: December 1, 2025

At Foggy Signals, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our Service. By using Foggy Signals, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us, including:

  • Account Information: Email address, username, password, and profile information
  • Payment Information: Billing address, payment method details (processed securely through Stripe)
  • Communication Data: Messages, support requests, and feedback you send to us
  • Trading Data: Positions, watchlists, trading preferences, and settings you configure
  • Webhook Configuration: URLs and settings for webhook integrations

1.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

  • Usage Data: Pages visited, features used, time spent, and interaction patterns
  • Device Information: IP address, browser type, device type, operating system, and device identifiers
  • Log Data: Access logs, error logs, and system performance data
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
  • API Usage: API calls, endpoints accessed, and request/response data

1.3 Third-Party Authentication

We use Stytch for user authentication. When you sign up or log in, Stytch may collect and process authentication-related information, including email addresses, phone numbers, and authentication tokens. This information is subject to Stytch's privacy policy.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide, maintain, and improve our trading signal platform and services
  • Account Management: To create and manage your account, authenticate users, and process transactions
  • Personalization: To customize your experience, preferences, and dashboard settings
  • Communication: To send you service updates, notifications, support responses, and marketing communications (with your consent)
  • Analytics: To analyze usage patterns, improve our algorithms, and enhance service performance
  • Security: To detect, prevent, and address security issues, fraud, and unauthorized access
  • Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights
  • Research and Development: To develop new features, improve signal accuracy, and enhance user experience

3. Data Storage and Security

3.1 Storage Location

Your data is stored on secure servers hosted by reputable cloud service providers. We may store your information in data centers located in various geographic regions. By using our Service, you consent to the transfer and storage of your information in these locations.

3.2 Security Measures

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit using SSL/TLS protocols
  • Encryption of sensitive data at rest
  • Secure authentication and access controls
  • Regular security audits and vulnerability assessments
  • Limited access to personal information on a need-to-know basis
  • Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

3.3 Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

4. Third-Party Services and Data Processing

4.1 Stripe Payment Processing

We use Stripe, Inc. ("Stripe") to process payments for subscription services. When you make a payment, Stripe collects and processes your payment information, including:

  • Credit card numbers, expiration dates, and CVV codes
  • Billing addresses and contact information
  • Transaction details and payment history

Stripe processes this information in accordance with their Privacy Policy and PCI DSS compliance standards. We do not store your full credit card information on our servers. Stripe may use your information for fraud prevention, payment processing, and compliance purposes. For more information, please review Stripe's Privacy Policy.

4.2 Stytch Authentication

We use Stytch, Inc. ("Stytch") for user authentication and account management. Stytch collects and processes authentication-related information, including:

  • Email addresses and phone numbers for authentication
  • Authentication tokens and session data
  • Device information and IP addresses for security
  • Login history and access patterns

Stytch processes this information to provide secure authentication services, prevent fraud, and ensure account security. For more information, please review Stytch's Privacy Policy.

4.3 Other Third-Party Services

We may also use other third-party services for:

  • Analytics: To analyze website usage and improve our services
  • Hosting and Infrastructure: To host our platform and store data
  • Email Services: To send transactional and marketing emails
  • Monitoring and Logging: To monitor service performance and troubleshoot issues

These third-party services have their own privacy policies governing how they collect, use, and protect your information. We encourage you to review their privacy policies.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our Service (e.g., Stripe, Stytch, hosting providers)
  • Legal Requirements: When required by law, court order, or government regulation, or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the new entity
  • With Your Consent: When you explicitly consent to sharing your information
  • Aggregated Data: We may share aggregated, anonymized data that cannot identify you individually

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
  • Portability: Request a copy of your data in a portable format
  • Opt-Out: Opt out of marketing communications by using unsubscribe links or account settings
  • Account Deletion: Delete your account and associated data through account settings
  • Cookie Preferences: Manage cookie preferences through your browser settings

To exercise these rights, please contact us through the contact information provided in your account dashboard. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. Types of cookies we use include:

  • Essential Cookies: Required for the Service to function properly (e.g., authentication, security)
  • Analytics Cookies: Help us understand how users interact with our Service
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy regardless of where it is processed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We may also notify you via email or through the Service. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:

  • The contact information provided in your account dashboard
  • Our website contact form or support email

We will make every effort to address your concerns and respond to your requests in a timely manner.

By using Foggy Signals, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.